Frequently Asked Questions

We accept most major insurance plans including Medicare, Medicaid, and private insurance providers. Please contact our billing department at (407) 645-3203 to verify your specific coverage. We also offer flexible payment plans and self-pay options.

You can schedule an appointment through our website using the booking form, call us directly at (407) 645-3203, or visit our facility in person. We also offer online video consultations for certain services. Same-day appointments are often available for urgent care needs.

Yes, we provide 24/7 emergency care services at our main facility. For life-threatening emergencies, please call 911 immediately. Our emergency department is equipped to handle a wide range of medical emergencies with board-certified emergency physicians.

Please bring your photo ID, insurance card, list of current medications, medical history, and any relevant test results or medical records. If you're taking medications, bring them in their original bottles. Arrive 15 minutes early to complete necessary paperwork.

Absolutely! We have a dedicated pediatric department with board-certified pediatricians who specialize in caring for infants, children, and adolescents. We offer well-child visits, vaccinations, school physicals, and treatment for childhood illnesses in a child-friendly environment.

Yes, we offer telehealth services for various consultations including follow-up appointments, mental health counseling, and certain primary care visits. Our secure video platform ensures your privacy while providing convenient access to healthcare from your home.

Patients can access their medical records through our secure patient portal online. You can also request records by visiting our medical records department or submitting a written request. We comply with all HIPAA regulations to ensure your privacy and security.

We accept cash, credit cards, debit cards, and offer flexible payment plans. For uninsured patients, we provide discounted self-pay rates. Our financial counselors can help you explore payment options and financial assistance programs if needed.